Refund Policy

Last updated: September 14, 2025

Our Commitment to You

At NigmaTv, we prioritize the excellence of our IPTV subscription services. This policy specifies the situations in which refunds could be granted, ensuring a clear and equitable process for all customers.

Refund Eligibility

You could be eligible for a total or partial refund based on these criteria:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, follow these guidelines:

Connect with our support team using Contact page.
Please use this subject: Refund Request.
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Petition

Hello,

I would like to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly outline your reason here, like technical problems, billing discrepancies, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from your payment confirmation email
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days — Review performed by our help team.
Same day after approval — We initiate the refund back to your original payment method.
5–10 business days — Funds appear depending on your bank or card issuer.

An email will notify you at every milestone. Expect longer response times during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be approved in these scenarios:

You are not happy with the list of content available.
Your internet connection is not fast or stable enough for streaming.
You have violated our Terms of Service, for instance, account sharing.
In your area, geo-blocking problems exist that are unfortunately out of our hands.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once a refund is approved, it is usually processed within three business days, yet it could take five to ten business days for the funds to show up in your bank account, depending on your payment provider. For updates, please contact support.

Refunds following a change of mind are usually not granted after the first 7 days. We advise you to examine our features closely and inquire about any concerns prior to subscribing. See comprehensive details in our Refund Policy or reach support.

Our subscription renewals occur automatically. If you fail to cancel before the renewal date, please contact us promptly. Refunds for renewals are handled on a case-by-case basis. Learn more in our Terms.